Legal Information
Everything in one place—privacy, terms, cookies, refunds, and important disclaimers.
Your data, handled responsibly
Privacy Policy
What we collect, why we collect it, and how we protect it.
What we collect
- Account and contact information
- Application details and documents
- Payment metadata (via secure gateways)
How we use it
- Document review and verification
- Scheduling and coordination
- Support, updates, and communication
Retention
We retain data only as long as required for service delivery or legal obligations.
Security
Access to user data is limited to trained personnel on a need-to-know basis. We use secure storage and standard safeguards to protect your information.
Your choices
- You may request corrections to inaccurate information.
- You may request deletion where applicable.
Contact
Email privacy@travaky.com.
Rules for using Travaky
Terms of Service
The terms that apply when you use our website and services.
Use of service
- Provide accurate information and documents.
- Follow embassy/VFS guidelines and applicable laws.
- Do not misuse, scrape, or disrupt the platform.
Fees & payments
Fees are shown during checkout. Some third‑party fees (for example, embassy/VFS) may be payable separately.
Outcome
Travaky provides facilitation services. Final visa decisions are made by the respective consulates and authorities.
Liability
Travaky is not liable for delays, rejections, or policy changes by authorities. We commit to clear communication and support within our scope of service.
Fair and transparent
Refund Policy
How refunds work for Travaky service fees.
What can be refunded
- Travaky service fees (as per the selected package)
- Processed to the original payment method
What usually isn’t
- Embassy/VFS/consulate fees
- Third‑party charges outside Travaky
Timeline
If approved, refunds typically reflect within 5–10 business days depending on your bank/payment method.
Contact
For refund queries, email support@travaky.com.
Important information
Disclaimer
Visa decisions are made by consulates and may change without notice.
Key note
Travaky helps you prepare and submit an application; visa decisions are made by the respective consulates/authorities, and requirements can change.
Accuracy
We aim to keep information updated; however, official sources take precedence where there is a conflict.